FAQs

Shopping Information

How do I know that my order is confirmed?

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service via email at hello@vivijewellery.com and we will be able to re-send your confirmation email to you for your reference.

What are your expected delivery times?

LOCAL
Express:next working day
Standard: 2-3 working days
Gozo: once a week (every Wednesday)

How much does delivery cost?

LOCAL DELIVERIES
Express: €5.00 (not available to Gozo)
Standard: €3.50
Gozo:

Free local delivery for orders over €50
Free local delivery & returns for orders over €100 

INTERNATIONAL DELIVERIES 

We’re working hard to get this up and running, in the meantime we would like to thank you for your patience. Don’t worry we’re gonna sort this right out! 

Payment Information

What Payment Methods Are Accepted?

We accept all Credit & Debit cards

Is Buying On-Line Safe?

At vivi, we take online security very seriously. At no point do we store any financial information on our servers. 

Orders and Returns

Can I cancel my order?

i) i) If you have chosen the express delivery service, you have up to 5 hours to cancel your order. Otherwise, you can return via our returns policy.

ii) If you have chosen standard delivery, you have up to 24hrs to cancel your order, via your login details on our vivi site. 

Can I return an item?

Please refer to our returns policy.

Do you ship worldwide?

We’re working on it. Thank you for your patience & understanding.

I have received an incorrect item, what should I do?

If you believe you have received the wrong item, contact us at hello@vivijewellery.com with the email titled “Incorrect Item Received – [Insert Order ID]”.

Together with this e-mail, please provide us with your Order ID and a clear snapshot of incorrect product received.

Can I exchange my items?

Please refer to our returns policy.

Do you offer gift wrapping?

Are you treating someone to vivi? Lucky them – let us gift wrap it for you.

Gift wrapping is available for an additional €2.00 (per order); simply tick the Gift Wrapping box at Checkout & we will do the rest.